Caseworker: Elsie Blundell MP

Role: Caseworker
Location: Heywood
Salary: c. £27,000 (pro-rata)
Contract: Part time – 3 days per week
Deadline: 12noon Monday 20th October

Elsie is looking for a part-time caseworker to work in her busy constituency office.

The successful applicant will be happy to work both independently and as part of Elsie’s small, close-knit team. The role will be part time (3 days per week) and will allow for hybrid working both in the constituency office in Heywood, and remotely.

Duties include:

• Manage a large number of standard queries and more complex cases from members of the public.
• Gather relevant information to assist with resolving cases.
• Log all cases, monitor progress and ensure all identified actions are taken.
• Ensure records are kept and information managed confidentially in line with GDPR.
• Draft responses to constituents.
• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other team members.
• Ensure that each case is dealt with promptly, sensitively, confidentially and accurately, in accordance with the MPs requirements.
• Assist at surgeries and other meetings and follow up as appropriate.
• There will be a requirement to occasionally work outside or normal working hours, including attending events with the MP as required.

Essential Criteria:

• Previous experience working as a Caseworker for a Member of Parliament or experience of casework in a similar role.
• Ability to deal with and prioritise a large and varied workload and work well under pressure.
• Ability to manage expectations in sometimes challenging circumstances.
• Experience an online casework system.
• Excellent interpersonal and communication skills.
• Good IT skills including MS Office.
• Ability to draft letters and emails to a high professional standard.
• Motivation to work proactively and independently, as well as part of a small team.
• Commitment to the aims and values of the Labour Party

The role will focus on casework related to housing so knowledge and experience of housing casework would be desirable.

Elsie welcomes applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith, disability or background.

Upon appointment you will be required to comply with the Baseline Personnel Security Standard, undertaken by the Members’ Staff Verification Office (MSVO). See Members’ Staff Verification Office (MSVO) page for further info. MPs generally pay staff in accordance with IPSA guidelines.

To apply please send your CV and 1 side A4 cover letter to: elsie.blundell.mp@parliament,uk by 12 noon on Monday 20^th October.

Shortlisted candidates will be interviewed on Friday 24^th October.